Last Updated: July 10, 2026
Serenity Home Inspections (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit https://serenityhomeinspection.com (the “Website”) or interact with us through other means, including phone, email, and text (SMS) communications.
By using our Website or providing your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information when you visit our Website or engage with our services:
(a) Information You Provide Directly
- Name, email address, phone number, and service address or mailing address.
- Details about your project or service request (e.g., information you enter in a contact, quote, or scheduling form).
- Payment and billing information (if applicable).
- Any other details you voluntarily provide (e.g., via forms, surveys, reviews, or chat).
- If you call us, calls may be recorded or monitored for quality and training purposes. [Remove if not applicable]
(b) Information Collected Automatically
- IP address, browser type, device type, and operating system.
- Pages visited, time spent on the site, links clicked, and referral sources.
- Information collected through cookies, pixels, and similar technologies, including analytics tools such as Google Analytics (see Sections 6 and 7).
(c) SMS & Communication Data
- If you opt in to text messages, we collect and store your phone number, your opt-in consent, and your message history and preferences.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries, provide quotes/estimates, and schedule and perform services.
- Provide, operate, and improve our Website and services.
- Process transactions and payments (if applicable).
- Communicate with you about your inquiry, appointment, or service by phone, email, or text.
- Send marketing communications and newsletters, where permitted or with your consent. You can opt out at any time.
- Analyze Website usage so we can improve our content and user experience.
- Maintain records, prevent fraud, and comply with legal and regulatory requirements.
We store contact and lead information you submit (such as through our forms) in our customer relationship management (CRM) and business software systems, which are operated by trusted third-party service providers on our behalf.
3. Legal Bases and Consent
Where consent is required (for example, marketing texts), we will obtain it before sending those communications, and you may withdraw it at any time using the opt-out methods described below or by contacting us.
4. SMS Communications & Opt-In Consent
By providing your phone number and opting in, you consent to receive text messages from Serenity Home Inspections, which may include:
- Conversational and transactional messages (e.g., appointment confirmations, scheduling updates, service follow-ups).
- Promotional and marketing messages (only if you have opted in to receive them).
SMS Terms
- Message frequency varies.
- Standard message and data rates may apply based on your mobile carrier.
- Reply STOP at any time to opt out of text messages.
- Reply HELP for help, or contact us at Office@SerenityHomeInspection.com or (770) 335-2553.
No mobile information will be shared with, or sold to, third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary for service providers acting on our behalf to deliver messages (e.g., our messaging platform).
5. How We Share Your Information
We do not sell your personal information. We may share it in the following limited circumstances:
- With service providers who help us operate our business — such as website hosting, analytics (e.g., Google Analytics), CRM and scheduling software, payment processors, and messaging/email platforms. These providers are only permitted to use your information to provide services to us.
- With advertising partners for remarketing or ad measurement (e.g., Google or Meta), which may involve cookies or similar technologies. You can opt out as described in Sections 6 and 8. [Remove if not applicable]
- For legal compliance, if required by law, subpoena, court order, or to protect our rights, safety, or property.
- Business transfers, in connection with a merger, sale, financing, or acquisition of all or part of our business.
Sharing for SMS/text-message data is further limited as described in Section 4.
6. Cookies, Analytics & Tracking Technologies
We use cookies and similar tracking technologies to operate the Website, improve user experience, and analyze traffic.
Types of Cookies We Use:
- Essential Cookies – Necessary for site functionality and security.
- Analytics Cookies – Help us understand how visitors use the Website.
Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors use our Website. Google Analytics uses cookies to collect information such as pages visited, time on site, and general (non-precise) location, and Google may process this data on its servers. We use Google Search Console for similar site-performance purposes. To learn more about how Google collects and processes data, visit How Google uses information from sites or apps that use our services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Managing Cookies
You can manage or disable cookies in your browser settings, though some features of the Website may not function properly without them. Where required by applicable law, we honor recognized browser-based opt-out preference signals (such as Global Privacy Control).
7. How Long We Keep Your Information
We keep personal information only as long as reasonably necessary for the purposes described in this Policy — for example, to respond to your inquiry, perform and document services, maintain business and tax records, and comply with legal obligations. When information is no longer needed, we delete it or de-identify it. Analytics data is retained according to the retention settings of our analytics providers.
8. Your Privacy Rights
Depending on where you live, state privacy laws may give you some or all of the following rights regarding your personal information:
- Access / Know – Request a copy of the personal data we hold about you and how it is used.
- Correction – Request that we correct inaccurate personal data.
- Deletion – Request that we delete your personal data (subject to legal record-keeping obligations).
- Portability – Request your data in a portable format.
- Opt out – Opt out of targeted advertising, “sale” or “sharing” of personal data (we do not sell personal data), and certain profiling.
- Non-discrimination – We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, contact us at Office@SerenityHomeInspection.com or (770) 335-2553. We may need to verify your identity before fulfilling a request. If we decline a request, you may appeal by replying to our decision or contacting us with “Privacy Appeal” in the subject line. You may also opt out of marketing emails using the unsubscribe link in any email, and out of texts by replying STOP.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no website or data transmission is 100% secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our Website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.
11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party site before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date, and material changes may be highlighted on the Website. Continued use of our Website after changes are posted constitutes acceptance of the revised Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:
Serenity Home Inspections
5960 Crooked Creek Rd Ste 200H, Peachtree Corners, GA 30092
Email: Office@SerenityHomeInspection.com
Phone: (770) 335-2553